VinFast, the leading automobile manufacturer in Vietnam, has introduced a groundbreaking mobile repair service, Mobile Service. This cutting-edge service promises to deliver an exceptional experience to customers while solidifying VinFast’s position at the heart of the Vietnamese car enthusiast community.
What is Mobile Service?
Mobile Service, also known as mobile repair service, complements VinFast’s existing network of service workshops and rescue policies, offering maximum convenience and meeting customers’ service needs. Currently available for VinFast electric car owners in major cities like Hanoi, Ho Chi Minh, Hai Phong, Da Nang, and Can Tho, and nationwide for electric motorcycle owners.
Think of Mobile Service as a miniature mobile garage, fully equipped with repair tools, components, and spare parts. Customers can schedule repairs, maintenance, and simple part replacements at any location. The best part? Customers who opt for this service won’t incur any additional fees on top of the standard charges at VinFast workshops nationwide.
Mobile Repair Service for VinFast Electric Cars
The introduction of Mobile Service has positioned VinFast as a pioneer in providing professional after-sales service for automobiles. The mobile repair services cover various areas, including:
- Periodic replacement items such as engine air filters, spark plugs, air conditioners, brake fluids, coolants, drive belts, and wiper blades.
- Brake system maintenance, including brake pads, ABS sensors, brake disc repair and replacement, brake assemblies, tire repair, and spare wheel replacement.
- Replacement of body parts and interior components, such as car lighting systems, rear-view mirrors, horns, side windows, compasses, wiper motor glasses, and interior plastic panels.
- Control, air conditioning, and entertainment system repairs, including 12V battery, diagnostics, software installation, condenser temperature sensor, and condenser cooling fan.
Mobile Maintenance Service for VinFast Electric Motorcycles
For VinFast electric motorcycles, the mobile service is available nationwide. The service covers common maintenance and repair items, including:
- Regular maintenance tasks such as transmission oil, brake fluid, and drive belt inspections.
- Brake system repairs encompassing brake pads, stand sensors, brake rotor replacement, brake assemblies, brake rods, and ABS assemblies.
- Electrical system repairs, such as throttle cable, switch assembly, body cable assembly, charger and charging connector, battery, and horn replacements.
- Body part replacements, including lights, mirrors, covers, stickers, and logos.
Advantages of Mobile Service
Mobile Service not only offers convenience to customers but also helps them save time. Here are some remarkable benefits of this service:
- Mobile Service allows the technical team to meet repair, maintenance, and spare part replacement requirements for items that do not require lifting the vehicles.
- Operating from 8:00 a.m. to 5:30 p.m. every Monday to Saturday (excluding public holidays and New Year), the VinFast technician team is highly qualified, experienced, and dedicated.
- The costs remain the same as those indicated in the VinFast Service Workshop’s price list.
- Customers can easily schedule appointments through the VinFast hotline, Service Workshop hotline, VinFast app, or website.
Mobile Ordering Process
VinFast designed the Mobile Service with customer convenience in mind. Here’s a step-by-step guide to using this service:
- Make an appointment: Customers can make appointments for mobile maintenance service by calling the VinFast hotline or Service Workshop hotline, or through the VinFast website and app. They need to provide details about the repair content, preferred location, and time.
- Confirm appointment and quote: VinFast staff will evaluate the vehicle condition, work items, and location to provide a cost estimate. They will then contact the customer to confirm the appointment and quotation.
- Repair process: Customers should choose suitable conditions, such as flat and convenient terrain accessible for Mobile Service vehicles. The staff will inspect the vehicle’s condition and prepare a quote if necessary. After confirming the information with the customer, the vehicle can be handed over for repair.
- Inspection and replacement: After the repair, the customer should thoroughly inspect and confirm the repaired items, ensuring correctness, completeness, and quality assurance before receiving the vehicle again.
- Payment: Customers can pay via bank transfer or directly in cash.
- Rating and feedback: Customers can provide reviews or comments via QR code, the VinFast app, or VinFast hotline.
Notes when using Mobile Service
For specialized car mobile repair service, the repair locations must meet certain requirements, including providing access and parking for mobile service vehicles, flat terrain, and suitable operating areas. In emergency situations, vehicle owners should consider the following points to facilitate a smooth rescue process:
- Ensure a basic understanding of vehicle information.
- Provide detailed vehicle condition notifications to help the technical team plan repairs efficiently.
- Avoid attempting repairs without experience or knowledge to prevent further damage.
With state-of-the-art equipment, highly qualified technicians, and professional processes, VinFast’s Mobile Service has received high praise from consumers. Booking repairs and maintenance is effortless through the hotline, website, or app, and the VinFast staff ensures a quick and satisfying experience.
To embrace the modern and intelligent era of automobiles, customers can drop off their VinFast cars on the website or at the showroom and become the proud owners of these innovative vehicles.
Experience the convenience and excellence of VinFast’s Mobile Service today! Visit Truth and Hope for more information.